Terms and Conditions

Introduction

These terms and conditions apply to the use of this website and to all orders placed with Emahesa. By accessing this website or purchasing from us, you agree to be bound by these terms. If you do not agree, you should not use this website.

Use of the Website

You agree to use this website for lawful purposes only. You must not misuse the website, attempt unauthorised access, interfere with its operation, or use it in a way that could damage, disable, or affect the experience of other users.

Products and Information

We make every effort to ensure that product descriptions, images, and information are accurate. However, slight variations in colour, finish, or appearance may occur due to lighting, photography, or screen settings.

All products are designed for comfort and general use. Normal wear and tear is expected over time depending on usage.

Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order where necessary, including in cases of pricing errors, stock issues, or suspected fraudulent activity.

A contract is formed only once your order has been confirmed and dispatched.

Pricing and Payment

All prices are displayed in GBP and include applicable taxes unless stated otherwise. Payment is taken securely at checkout using trusted third-party providers. We do not store full payment card details.

Delivery

Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues or circumstances outside our control.

Full delivery details are outlined in our Shipping Policy.

Returns and Warranty

Returns, refunds, and warranty terms are covered in our Returns & Warranty Policy, which forms part of these terms.

Nothing in these terms affects your statutory rights under UK consumer law.

Risk and Responsibility

Responsibility for products passes to you once delivery is completed. It is your responsibility to ensure products are used appropriately and safely.

Emahesa is not liable for damage or issues resulting from misuse or use outside intended purposes.

Custom Orders

For custom-size mattresses or made-to-order products, customers are responsible for providing accurate measurements.

Custom products may not be eligible for return unless faulty.

Intellectual Property

All content on this website, including text, images, branding, and design, is the property of Emahesa or its licensors. It may not be copied or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Emahesa shall not be liable for any indirect or consequential loss arising from the use of this website or our products.

Nothing in these terms limits liability where it would be unlawful to do so.